Terms & Conditions
Article 1 – Definitions
In these terms and conditions, the following definitions apply:
Cooling-off period: the period within which the consumer may exercise the right of withdrawal.
Consumer: a natural person who does not act in the course of a profession or business and enters into a distance contract with the entrepreneur.
Day: calendar day.
Ongoing agreement: a distance contract relating to a series of products and/or services whose delivery and/or purchase obligation is spread over time.
Durable data carrier: any means that enables the consumer or entrepreneur to store information addressed personally to them in a way that allows future consultation and unchanged reproduction.
Right of withdrawal: the option for the consumer to withdraw from the distance contract within the cooling-off period.
Model withdrawal form: the model withdrawal form provided by the entrepreneur.
Entrepreneur: the natural or legal person offering products and/or services to consumers at a distance.
Distance contract: a contract concluded exclusively through one or more means of distance communication within an organized system for distance sales.
Means of distance communication: a method that can be used to conclude a contract without the consumer and entrepreneur being present in the same place at the same time.
Terms & Conditions: these general terms and conditions of Artysani.
Article 2 – Identity of the entrepreneur
Artysani
The Netherlands
Email: info@artysani.nl
Chamber of Commerce: 88609383
VAT number: NL004643373B32
Article 3 – Applicability
These terms and conditions apply to every offer made by the entrepreneur and to every distance contract and order concluded between the entrepreneur and the consumer.
Before the distance contract is concluded, the text of these terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated where the terms and conditions can be consulted and that they will be sent free of charge upon request.
If the distance contract is concluded electronically, these terms and conditions may be provided electronically in such a way that the consumer can easily store them on a durable data carrier.
If specific product or service conditions also apply, the consumer may always rely on the provision that is most favorable to them in the event of conflicting conditions.
If any provision of these terms is wholly or partially invalid or voided, the remaining provisions will remain in effect. The invalid provision will be replaced by a provision that most closely reflects the intent of the original.
Situations not covered by these terms shall be assessed in accordance with the spirit of these terms.
Article 4 – The offer
If an offer has a limited period of validity or is subject to conditions, this will be clearly stated.
All offers are non-binding. The entrepreneur reserves the right to modify the offer.
The offer contains a complete and accurate description of the products and/or services. Obvious errors or mistakes do not bind the entrepreneur.
Images, specifications, and descriptions are indicative. Colors displayed may differ from actual product colors.
Each offer includes sufficient information for the consumer to understand their rights and obligations, including:
the price including taxes;
any shipping costs;
the method of concluding the agreement;
whether the right of withdrawal applies;
payment, delivery, and execution methods;
the acceptance period or price guarantee;
data storage and access;
correction of provided data;
available languages;
applicable codes of conduct;
minimum duration for ongoing agreements.
Article 5 – The agreement
The agreement is concluded when the consumer accepts the offer and meets the stated conditions.
Upon electronic acceptance, the entrepreneur will promptly confirm receipt.
The entrepreneur takes appropriate security measures for electronic transactions.
The entrepreneur may assess the consumer’s ability to meet payment obligations and may refuse or impose conditions if justified.
Upon delivery, the consumer will receive information regarding:
contact details for complaints;
withdrawal conditions;
warranties and after-sales service;
contract details;
termination conditions for long-term agreements.
All agreements are subject to product availability.
Article 6 – Right of withdrawal
Products
The consumer may withdraw from the agreement within 30 days of receiving the product.
During this period, the consumer must handle the product and packaging with care and only use it to the extent necessary to assess the product.
To exercise the right of withdrawal, the consumer must notify Artysani within 30 days via email or the model withdrawal form. The product must then be returned within 14 days.
If the withdrawal period expires without notification or return, the purchase becomes final.
Services
For services, the consumer may withdraw within 30 days from the conclusion of the agreement.
Article 7 – Costs in case of withdrawal
Returns are free of charge if the return conditions are met.
Refunds will be processed within 14 days after receipt and inspection of the returned product, using the original payment method.
If a returned item does not meet the return conditions, the return will not be accepted and the item will be returned to the consumer after shipping costs have been paid by the consumer.
Article 8 – Exclusion of the right of withdrawal
The right of withdrawal may be excluded for:
custom-made or personalized products;
products that cannot be returned due to their nature;
perishable goods;
sealed audio/video recordings or software with broken seals;
hygienic products with broken seals.
For services, exclusion applies where performance has begun with the consumer’s consent before the withdrawal period expires.
Article 9 – Price
Prices will not be increased during the offer period, except for VAT changes.
Prices subject to financial market fluctuations may vary.
All prices include VAT and are subject to typographical errors.
Article 10 – Conformity and warranty
Products must conform to the agreement and legal requirements.
Manufacturer warranties do not affect statutory consumer rights.
Defects must be reported within 2 months of discovery.
Warranty does not apply in cases of misuse, unauthorized repairs, or improper handling.
Article 11 – Delivery and execution
Orders are processed with due care and delivered to the address provided by the consumer.
Delivery times are indicative and do not entitle the consumer to compensation.
If delivery is delayed or impossible, the consumer will be informed and may cancel the agreement.
Risk of damage or loss transfers upon delivery.
Article 12 – Ongoing agreements
Consumers may terminate ongoing agreements at any time with a notice period of no more than one month.
Automatic renewal is restricted in accordance with Dutch law.
Article 13 – Payment
Payments must be made within the agreed period.
The consumer must report incorrect payment details promptly.
In case of non-payment, reasonable costs may be charged.
Article 14 – Complaints procedure
Complaints must be submitted within 2 months of discovery.
Complaints will be answered within 14 days.
If unresolved, consumers may contact WebwinkelKeur or the European ODR platform.
Article 15 – Disputes
Dutch law applies exclusively.
The Vienna Convention on Contracts for the International Sale of Goods does not apply.
Article 16 – Additional provisions
Additional or deviating provisions must not disadvantage the consumer and must be recorded in writing or in a durable format.